Terms and conditions

These Terms and Conditions (the "Terms and Conditions") constitute the general contracting conditions for the goods provided by the commercial relationship between Mezcal Valiente Bravo and the customers who use this website located at www.valientebravo.com, as well as prospective customers who visit this website and consult or use its content (hereinafter referred to as the "Users"). We kindly ask you to read these Terms and Conditions carefully. By visiting this website, the "User(s)" declare(s) that they have read and understood the scope of the general contracting conditions, through the corresponding orders and/or purchases, purchase confirmations, and accept(s) to be bound by the terms and conditions established herein.

"Mezcal Valiente Bravo" has created its own Online Store and makes this website available to the "User" so that they can acquire "Mezcal Valiente Bravo" products listed in the online catalog and order products from anywhere, which will only be delivered within Mexican territory, according to the coverage and availability of "Mezcal Valiente Bravo" delivery and distribution service.

The use of this website is governed by the applicable legislation of the United Mexican States. When the User uses and navigates this website www.valientebravo.com ("Website"), they agree to be bound by the Terms of Use set forth below. Mezcal Valiente Bravo may modify the Terms of Use in a timely manner to keep them fully updated, so every User is responsible for reviewing these Terms of Use every time they enter the Website.

By merely accessing, viewing, and using the Website, as well as by participating in it, the User expresses full acceptance of these Terms of Use.

WEBSITE USERS

In the event that (i) the person intending to access the Website has not reached the legal minimum age to consume alcoholic beverages, or (ii) the User does not agree with any clause of the Terms of Use; Mezcal Valiente Bravo does not consent to individuals falling under such circumstances accessing the Website.

The user who accesses this website declares, in their own right, to be a natural person, over 18 years of age, and to have full legal capacity to be bound by the terms of this contract, to have their domicile located, for the purposes of this contract, at the address they have provided to Mezcal Valiente Bravo in their product request or in their online account registration, wishes to register on the website to create an account and allow them to purchase items from the Online Store, states that all transactions carried out on the website by themselves or by a third party and that are associated with the use of their passwords and/or their electronic signature, will be attributable to them.

The "USER" who accesses or enters this virtual site and wishes to register and create their account will provide their personal data and delivery addresses completely, correctly, and up-to-date. Likewise, the "USER" agrees to notify Mezcal Valiente Bravo of any change in the previously provided information, in accordance with our Privacy Notice published on this same website.

The "USER" agrees to keep their website access password and any other electronic signature creation data secret and confidential. In the event that the "USER" believes they have lost control over the confidentiality of their account or password, please notify Mezcal Valiente Bravo immediately by contacting contacto@valientebravo.com. The "USER" is responsible for any transaction made through their account (made by the "USER" or through a third party) prior to the notice given by the "USER". Mezcal Valiente Bravo assumes no obligation with respect to these transactions.

Upon entering the website, the "USER" may, if they choose, register and create their account to make any purchase. They will also have access to the product catalog available for sale in the Online Store. Before placing their order or purchase order, the "USER" may review the characteristics and technical specifications of the merchandise, the terms and conditions applicable to the product acquisition (including the price, charges, payment methods, and special conditions that may apply to product delivery).

All product sales are governed by these terms and conditions for their delivery, return, and/or cancellation. The "USER" may review their Online Store order and identify what they have selected, the quantity of products they choose to purchase, the delivery address, as well as the total price to be paid and the taxes corresponding to each transaction.

The prices of each product are expressed in Mexican pesos, the legal tender of the United Mexican States, and are displayed on the website in the product catalog, specifying whether or not they include taxes in each case, plus shipping and delivery costs. When generating their purchase order, the "USER" will be able to view and confirm their order, ensure the product and total price to pay, as well as the shipping details.

The "USER" may generate their purchase order by selecting the products and accepting the payment terms and conditions. Likewise, the sale is perfected and binding for both parties at the moment the "USER" confirms and "clicks" (presses the purchase action) their order, receives a purchase confirmation message from Mezcal Valiente Bravo through the website, whereby Mezcal Valiente Bravo will proceed to charge the payment method selected by the "USER" at the time the purchase confirmation is issued or at the moment Mezcal Valiente Bravo receives its payment.

PAYMENT METHODS

Mezcal Valiente Bravo offers the "USER" the following payment methods:

(i) Visa MasterCard credit and debit card
(ii) electronic bank transfer
(iii) Oxxo deposit

PRODUCT DELIVERY AND RETURN POLICY

The "USER" is responsible for the loss, partial or total damage to their product from the moment the product is delivered. The product is considered delivered when Mezcal Valiente Bravo, by itself or through third parties (logistics and/or courier companies), makes it available to the recipient at the established delivery address and when the recipient and/or person located at the address receives the product.

The "USER" may report, within a maximum of 24 (twenty-four) hours, any total or partial damage to the products purchased, or inconsistencies between the purchased product and the one actually received (i.e., if it does not match the characteristics of the product previously ordered), through the Online Store. The report must be made via email to contacto@valientebravo.com. The report made by the "USER" must include photographic evidence (1 photo of the shipping label, 1 photo of the damage, and 1 photo of the damaged packaging, order number or purchase order, and proof of payment) which will be requested when reporting the damage.

Mezcal Valiente Bravo is responsible for the delivery of products purchased by the "USER", derived from a duly received, confirmed, and paid purchase order, except in cases of force majeure, unforeseeable circumstances, and/or generally for reasons beyond Mezcal Valiente Bravo's control caused by the intervention of a third party that materially prevent delivery, even if the order or purchase order has been confirmed. Likewise, Mezcal Valiente Bravo will at all times have the power to publish errata and/or clarification of existence, availability, and/or price clarification, due to involuntary errors beyond Mezcal Valiente Bravo's control, without detriment to the "USER" since Mezcal Valiente Bravo may at all times choose to refund the amount paid by the "USER" using the same payment method used by the "USER". Mezcal Valiente Bravo assumes no responsibility for delivery delays or inability to deliver when due to an unforeseeable event or force majeure, or causes beyond Mezcal Valiente Bravo's control.

Mezcal Valiente Bravo offers the "USER" the following delivery method: (i) home delivery to the location previously indicated by the "USER" in their purchase order.

In the event that the "USER" does not receive the product on the estimated delivery date, they may report the incident to Mezcal Valiente Bravo, via email to contacto@valientebravo.com, so that Mezcal Valiente Bravo can track the shipment and, if applicable, proceed with recovery and reshipment, or cancel the order with the corresponding refund to the "USER" using the same payment method the "USER" used.

All Users and/or Consumers have a maximum period of 24 hours from receiving their products to send the evidence of non-conformity described below and validate the product warranty:

(i) Photographs of the received items.
(ii) Photograph of the damaged packaging.
(iii) Photograph of the tracking guide.
(iv) Proof of Payment and order number.

Such evidence must be sent to the email address contacto@valientebravo.com
Once the email with all the aforementioned information is received, the Provider will analyze the non-conformity in question and, within a period not exceeding 3 (three) business days, will notify the User and/or Consumer of the resolution of the particular case and, in any case, if the refund or warranty is applicable.

When a case of Unrecognized Delivery occurs, the Provider will conduct an investigation directly with the courier company, which will take between 3 and 5 business days.

During this time, the case will be analyzed, and if the resolution is favorable to the customer, the Provider will resend the disputed products.

Throughout this process, the Provider may request further information from the User or Consumer, which could double the response times.

For refunds, if the non-conformity proceeds, the Provider will issue the refund according to the following guidelines:

An online credit coupon equivalent to the value of the damaged or undelivered product (product of choice subject to inventory availability) will be granted for use within the WEB Site, or;
A refund of the amount paid, specifically for the product subject to the claim, will be issued within the periods mentioned below:
If payment was made by credit or debit card (Visa, Mastercard, Paypal), the refund period will depend on banking intermediaries, according to their times and policies.
If payment was made via electronic transfer through STP, the Provider will issue the refund within a period not exceeding 10 (ten) business days, counted from the date the payment is reflected in its system, with the User and/or Consumer being required to provide the Provider with a valid and current bank account number for said refund.

In case of promotions or discounts on Valiente Bravo products, no exchanges or returns will be made.

INTELLECTUAL PROPERTY

The User accepts and acknowledges that the contents of the WEB Site and social networks, including but not limited to texts, trademarks, commercial notices, denominations, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, as well as other distinctive signs and, in general, any intellectual creation available in the Media, are duly registered and protected by the Intellectual and Industrial Property laws applicable for this purpose. Therefore, the User and any person who accesses the Media are prohibited from using them without having obtained the corresponding license or authorization in accordance with the law on the matter.

USE OF "COOKIES"

The Website may use temporary files ("cookies") to facilitate access to the Website or the Application. Likewise, the browser or device used may generate cookies that allow the operation of others. You can deactivate and/or delete them through your Internet browser's privacy options; understanding that this could affect the use of the Website or the Application.

CAUSES FOR EXCLUSION OF LIABILITY

Each User is solely and absolutely responsible for all activities that occur under their Account. The Provider has no control over the use of a User's Account, and the User expressly waives any claim arising from such use.

The Provider does not offer any guarantee, nor assumes any responsibility for any direct or indirect damage and/or prejudice related to the accuracy and integrity of the content of the WEB Site or any site linked to the Provider's, therefore the Provider is not responsible for:

(a) errors or inaccuracies in the content of the WEB Site or the Application
(b) personal injury or property damage of any kind resulting from access to or use of the WEB Site or the Application
(c) unauthorized access to the Provider's Servers and information of any kind stored therein
(d) temporary or permanent interruption or disabling of the Application or the WEB Site
(e) errors in the software used, viruses, Trojans, worms, malware or similar, which have been introduced into the WEB Site or Application by any third party
(f) errors or omissions in the content or for any loss or damage of any kind resulting from the use of any content published, sent by email, transmitted or otherwise made available to the User through the WEB site or the Application

Likewise, the User accepts that the Provider is not responsible for any direct or indirect damage and/or prejudice arising from or in relation to (i) the performance or navigation on the Media; or (ii) its links to other websites, even if the User has been informed of the possibility of such damages. The User accepts that the Provider is not responsible for damages and/or prejudices derived from the interruption, suspension, or termination of the Services when applicable in accordance with these Terms and Conditions or the applicable current legislation.

The User acknowledges and accepts that, given the characteristics of information flow on the Internet, it is materially impossible for the Provider to control and guarantee the absence of viruses or other similar elements that may cause alterations in their computer system or in the electronic documents stored in their computer system.